In an anomalous announcement by Ola Electric, the company announced an โuncalled recallโ for their S1 and S1 Pro electric scooters over the front fork failure issue. In multiple cases, the front fork suspension has failed, causing severe injuries to the owners. Now, the brand has finally โunโaddressed its customerโs concerns and provided them with an option to upgrade the front arm free of cost.
The replacements will be done by prior appointment, and the process will begin on March 22.
Olaโs unapologetic apology
A statement released by Ola Electric expressed its gratitude for the two lakhs-strong community by saying, โthank you for being part of Mission Electricโ, and then addressed their concerns as โunfoundedโ. First, it says the front fork design is not flawed, yet says it has been upgraded to โenhance durability and strengthโ. Ola has also avoided using the โrecallโ word anywhere in its communication.
Hereโs the full statement: โ

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For those unaware, the Ola S1 and S1 Pro models feature single-sided front forks, whereas the S1 Air has a conventional telescopic fork. In the latest design, the bottom section of the single fork has been strengthened with an additional bracing member.